Privacy Policy

1. Introduction

Welcome to Meadow Linen Crest ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://meadowlinencrest.online and use our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book an appointment or consultation
• Fill out our contact form
• Subscribe to our newsletter
• Communicate with us via phone or email
• Participate in promotions or surveys

This information may include: full name, email address, phone number, postal address, preferred appointment dates, service preferences, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver personalized advertisements

You can control cookie preferences through our cookie consent banner or your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and manage your appointments
• To communicate with you about our services
• To process payments and maintain transaction records
• To send you promotional materials and updates (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect against fraud and unauthorized activities
• To respond to your inquiries and customer service requests

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Contract Performance: Processing necessary to provide services you've requested
• Consent: You have given explicit permission for specific processing activities
• Legitimate Interests: Processing necessary for our business operations
• Legal Obligations: Processing required to comply with applicable laws

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To enforce our terms, protect our rights, or ensure safety
• With Your Consent: When you explicitly authorize us to share information

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Client records: Maintained for 7 years for tax and accounting purposes
• Marketing data: Retained until you withdraw consent
• Website analytics: Aggregated data retained indefinitely
• Communication records: Maintained for customer service purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at [email protected] or call +443030257703.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Meadow Linen Crest
22 Bailey Wall
Rossfurt LU2 7LJ
United Kingdom
Phone: +443030257703
Email: [email protected]
Registration Number: 42763648

14. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.